{"id":501,"date":"2019-10-30T06:20:07","date_gmt":"2019-10-30T06:20:07","guid":{"rendered":"http:\/\/sites.gtiit.edu.cn\/it\/?page_id=501"},"modified":"2022-11-09T16:50:21","modified_gmt":"2022-11-09T08:50:21","slug":"help-support","status":"publish","type":"page","link":"https:\/\/sites.gtiit.edu.cn\/it\/zh\/home\/about-us\/help-support\/","title":{"rendered":"\u6280\u672f\u670d\u52a1\u4e0e\u4fdd\u969c"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"501\" class=\"elementor elementor-501\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f7542b5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f7542b5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c442568\" data-id=\"c442568\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b977c77 elementor-widget elementor-widget-heading\" data-id=\"b977c77\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u6280\u672f\u670d\u52a1\u4e0e\u4fdd\u969c<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dc58e20 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dc58e20\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-245cff3\" data-id=\"245cff3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c960fbf elementor-widget elementor-widget-text-editor\" data-id=\"c960fbf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>\u4fe1\u606f\u6280\u672f\u90e8\u95e8\u4e3a\u5168\u6821\u5e08\u751f\u63d0\u4f9b\u4e13\u4e1a\u7684IT\u6280\u672f\u670d\u52a1\u548c\u4fdd\u969c\u3002<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17179dd elementor-widget elementor-widget-heading\" data-id=\"17179dd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">IT\u670d\u52a1\u7ba1\u7406\u7cfb\u7edf<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e743ac2 elementor-widget elementor-widget-text-editor\" data-id=\"e743ac2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"color: #ff9900\"><a style=\"color: #ff9900\" href=\"https:\/\/helpdesk.gtiit.edu.cn\" target=\"_blank\" rel=\"noopener\">https:\/\/helpdesk.gtiit.edu.cn<\/a><\/span><\/p><p>The service portal is the main point of contact between end user and the service desk. The service desk is tasked with prioritizing and responding to all tickets in a timely manner. We are currently using Freshservice as our helpdesk system. To get help and support from IT Department, feel free to contact us:<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab45bc1 elementor-widget elementor-widget-text-editor\" data-id=\"ab45bc1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<ul><li style=\"text-align: left\">\u4fe1\u606f\u6280\u672f\u670d\u52a1\u95e8\u6237\u00a0<span style=\"color: #808080\">&#8211;\u00a0<a style=\"color: #808080\" href=\"https:\/\/helpdesk.gtiit.edu.cn\">https:\/\/helpdesk.gtiit.edu.cn<\/a><\/span><\/li><li style=\"text-align: left\">\u70ed\u7ebf\u7535\u8bdd\uff1a+86 754 88077026<\/li><li style=\"text-align: left\">\u90ae\u7bb1\uff1aitsupport@gtiit.edu.cn<\/li><li style=\"text-align: left\">IT\u7528\u6237\u6307\u5357\uff1a\u8bf7\u67e5\u770b <a href=\"http:\/\/Find the solution by yourself from the IT knowledge base\" target=\"_blank\" rel=\"noopener\">IT\u77e5\u8bc6\u5e93<\/a><\/li><li style=\"text-align: left\">IT\u529e\u516c\u5ba4\uff1a\u884c\u653f\u697cA538\u5ba4<\/li><\/ul>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-93a887a elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"93a887a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a0f08d3\" data-id=\"a0f08d3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5883cb2 elementor-widget elementor-widget-heading\" data-id=\"5883cb2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-large\">\u4fe1\u606f\u6280\u672f\u90e8\u95e8<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f820256 elementor-widget elementor-widget-text-editor\" data-id=\"f820256\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"color: #ff9900\">\u70b9\u51fb\u4ee5\u4e0b\u5185\u5bb9\u4e86\u89e3\u4fe1\u606f\u6280\u672f\u90e8\u95e8\u7684\u76f8\u5173\u4ecb\u7ecd\u3002<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9a8c32e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9a8c32e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4d9636b\" data-id=\"4d9636b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-80b450a elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"80b450a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2b6c07c\" data-id=\"2b6c07c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3660db3 elementor-grid-2 eael-fg-card-content-align-center elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-eael-filterable-gallery\" data-id=\"3660db3\" data-element_type=\"widget\" data-settings=\"{&quot;columns&quot;:&quot;2&quot;,&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;photo_gallery&quot;:&quot;yes&quot;}\" data-widget_type=\"eael-filterable-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div id=\"eael-filter-gallery-wrapper-3660db3\" class=\"eael-filter-gallery-wrapper\" data-layout-mode=\"layout_3\" data-mfp_caption=\"\">\n            \n            \n            <div class=\"eael-filter-gallery-container eael-filter-gallery-grid\" data-images-per-page=\"\" data-total-gallery-items=\"2\" data-nomore-item-text=\"\" data-settings=\"{&quot;grid_style&quot;:&quot;grid&quot;,&quot;popup&quot;:null,&quot;duration&quot;:&quot;500&quot;,&quot;gallery_enabled&quot;:&quot;yes&quot;,&quot;post_id&quot;:501,&quot;widget_id&quot;:&quot;3660db3&quot;}\" data-gallery-items=\"[&quot;\\u003Cdiv class=\\u0022eael-filterable-gallery-item-wrap eael-cf-\\u0022 data-search-key=\\u0022about-us\\u0022\\u003E\\u003Cdiv class=\\u0022fg-layout-3-item eael-gallery-grid-item\\u0022\\u003E\\u003Cdiv class=\\u0022gallery-item-thumbnail-wrap fg-layout-3-item-thumb\\u0022\\u003E\\u003Cimg src=\\u0022http:\\\/\\\/sites.gtiit.edu.cn\\\/it\\\/wp-content\\\/uploads\\\/sites\\\/21\\\/2020\\\/07\\\/training-2.jpg\\u0022 data-lazy-src=\\u0022http:\\\/\\\/sites.gtiit.edu.cn\\\/it\\\/wp-content\\\/uploads\\\/sites\\\/21\\\/2020\\\/07\\\/training-2.jpg\\u0022 alt=\\u0022\\u0022 class=\\u0022gallery-item-thumbnail\\u0022\\u003E\\u003Cdiv class=\\u0022gallery-item-caption-wrap card-hover-bg caption-style-hoverer\\u0022\\u003E\\u003Cdiv class=\\u0022fg-caption-head\\u0022\\u003E\\u003C\\\/div\\u003E\\u003Cdiv class=\\u0022gallery-item-buttons\\u0022\\u003E\\u003Ca href=\\u0022https:\\\/\\\/sites.gtiit.edu.cn\\\/it\\\/home-2\\\/about-us\\\/\\u0022\\u003E\\u003Cspan class=\\u0022fg-item-icon-inner\\u0022\\u003E\\u003Ci class=\\u0022\\u0022 aria-hidden=\\u0022true\\u0022\\u003E\\u003C\\\/i\\u003E\\u003C\\\/span\\u003E\\u003C\\\/a\\u003E\\u003C\\\/div\\u003E\\u003C\\\/div\\u003E\\u003C\\\/div\\u003E\\u003Cdiv class=\\u0022fg-layout-3-item-content\\u0022\\u003E\\u003Ch5 class=\\u0022fg-item-title\\u0022\\u003EAbout Us\\u003C\\\/h5\\u003E\\u003Cdiv class=\\u0022fg-item-content\\u0022\\u003E\\u003C\\\/div\\u003E\\u003C\\\/div\\u003E\\u003C\\\/div\\u003E\\u003C\\\/div\\u003E&quot;,&quot;\\u003Cdiv class=\\u0022eael-filterable-gallery-item-wrap eael-cf-\\u0022 data-search-key=\\u0022it-faq-\\u0026amp;-user-guide\\u0022\\u003E\\u003Cdiv class=\\u0022fg-layout-3-item eael-gallery-grid-item\\u0022\\u003E\\u003Cdiv class=\\u0022gallery-item-thumbnail-wrap fg-layout-3-item-thumb\\u0022\\u003E\\u003Cimg src=\\u0022http:\\\/\\\/sites.gtiit.edu.cn\\\/it\\\/wp-content\\\/uploads\\\/sites\\\/21\\\/2020\\\/07\\\/user-guide-2.jpg\\u0022 data-lazy-src=\\u0022http:\\\/\\\/sites.gtiit.edu.cn\\\/it\\\/wp-content\\\/uploads\\\/sites\\\/21\\\/2020\\\/07\\\/user-guide-2.jpg\\u0022 alt=\\u0022\\u0022 class=\\u0022gallery-item-thumbnail\\u0022\\u003E\\u003Cdiv class=\\u0022gallery-item-caption-wrap card-hover-bg caption-style-hoverer\\u0022\\u003E\\u003Cdiv class=\\u0022fg-caption-head\\u0022\\u003E\\u003C\\\/div\\u003E\\u003Cdiv class=\\u0022gallery-item-buttons\\u0022\\u003E\\u003Ca href=\\u0022https:\\\/\\\/helpdesk.gtiit.edu.cn\\\/support\\\/solutions\\\/15000021832\\u0022target=\\u0022_blank\\u0022\\u003E\\u003Cspan class=\\u0022fg-item-icon-inner\\u0022\\u003E\\u003Ci class=\\u0022\\u0022 aria-hidden=\\u0022true\\u0022\\u003E\\u003C\\\/i\\u003E\\u003C\\\/span\\u003E\\u003C\\\/a\\u003E\\u003C\\\/div\\u003E\\u003C\\\/div\\u003E\\u003C\\\/div\\u003E\\u003Cdiv class=\\u0022fg-layout-3-item-content\\u0022\\u003E\\u003Ch5 class=\\u0022fg-item-title\\u0022\\u003EIT FAQ \\u0026amp; User Guide\\u003C\\\/h5\\u003E\\u003Cdiv class=\\u0022fg-item-content\\u0022\\u003E\\u003C\\\/div\\u003E\\u003C\\\/div\\u003E\\u003C\\\/div\\u003E\\u003C\\\/div\\u003E&quot;]\" data-init-show=\"6\">\n                <div class=\"eael-filterable-gallery-item-wrap eael-cf-\" data-search-key=\"about-us\"><div class=\"fg-layout-3-item eael-gallery-grid-item\"><div class=\"gallery-item-thumbnail-wrap fg-layout-3-item-thumb\"><img src=\"http:\/\/sites.gtiit.edu.cn\/it\/wp-content\/uploads\/sites\/21\/2020\/07\/training-2.jpg\" data-lazy-src=\"http:\/\/sites.gtiit.edu.cn\/it\/wp-content\/uploads\/sites\/21\/2020\/07\/training-2.jpg\" alt=\"\" class=\"gallery-item-thumbnail\"><div class=\"gallery-item-caption-wrap card-hover-bg caption-style-hoverer\"><div class=\"fg-caption-head\"><\/div><div class=\"gallery-item-buttons\"><a href=\"https:\/\/sites.gtiit.edu.cn\/it\/home-2\/about-us\/\"><span class=\"fg-item-icon-inner\"><i class=\"\" aria-hidden=\"true\"><\/i><\/span><\/a><\/div><\/div><\/div><div class=\"fg-layout-3-item-content\"><h5 class=\"fg-item-title\">\u5173\u4e8e\u6211\u4eec<\/h5><div class=\"fg-item-content\"><\/div><\/div><\/div><\/div><div class=\"eael-filterable-gallery-item-wrap eael-cf-\" data-search-key=\"it-faq-&amp;-user-guide\"><div class=\"fg-layout-3-item eael-gallery-grid-item\"><div class=\"gallery-item-thumbnail-wrap fg-layout-3-item-thumb\"><img src=\"http:\/\/sites.gtiit.edu.cn\/it\/wp-content\/uploads\/sites\/21\/2020\/07\/user-guide-2.jpg\" data-lazy-src=\"http:\/\/sites.gtiit.edu.cn\/it\/wp-content\/uploads\/sites\/21\/2020\/07\/user-guide-2.jpg\" alt=\"\" class=\"gallery-item-thumbnail\"><div class=\"gallery-item-caption-wrap card-hover-bg caption-style-hoverer\"><div class=\"fg-caption-head\"><\/div><div class=\"gallery-item-buttons\"><a href=\"https:\/\/helpdesk.gtiit.edu.cn\/support\/solutions\/15000021832\"target=\"_blank\"><span class=\"fg-item-icon-inner\"><i class=\"\" aria-hidden=\"true\"><\/i><\/span><\/a><\/div><\/div><\/div><div class=\"fg-layout-3-item-content\"><h5 class=\"fg-item-title\">IT FAQ &amp; \u7528\u6237\u6307\u5357<\/h5><div class=\"fg-item-content\"><\/div><\/div><\/div><\/div>            <\/div>\n            \n                    <\/div>\n        \n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Help &amp; Support IT department\u00a0provides technical support to the entire University. IT Shared Service Portal https:\/\/helpdesk.gtiit.edu.cn The service portal is the main point of contact between end user and the service desk. The service desk is tasked with prioritizing and responding to all tickets in a timely manner. We are currently using Freshservice as our [&hellip;]<\/p>","protected":false},"author":117,"featured_media":0,"parent":474,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/sites.gtiit.edu.cn\/it\/zh\/wp-json\/wp\/v2\/pages\/501"}],"collection":[{"href":"https:\/\/sites.gtiit.edu.cn\/it\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.gtiit.edu.cn\/it\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.gtiit.edu.cn\/it\/zh\/wp-json\/wp\/v2\/users\/117"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.gtiit.edu.cn\/it\/zh\/wp-json\/wp\/v2\/comments?post=501"}],"version-history":[{"count":3,"href":"https:\/\/sites.gtiit.edu.cn\/it\/zh\/wp-json\/wp\/v2\/pages\/501\/revisions"}],"predecessor-version":[{"id":5173,"href":"https:\/\/sites.gtiit.edu.cn\/it\/zh\/wp-json\/wp\/v2\/pages\/501\/revisions\/5173"}],"up":[{"embeddable":true,"href":"https:\/\/sites.gtiit.edu.cn\/it\/zh\/wp-json\/wp\/v2\/pages\/474"}],"wp:attachment":[{"href":"https:\/\/sites.gtiit.edu.cn\/it\/zh\/wp-json\/wp\/v2\/media?parent=501"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}