Address

Room 538, Admin Building

Email Us

itsupport@gtiit.edu.cn

About IT Department

The Information Technology Department is a technical administration unit to oversee and manage IT resources and infrastructures on campus. It helps to identify and implement the most efficient technology solutions that enable faculty, staff and students to more readily achieve their academic, research and administrative missions.

Business Application Development and Maintenance

Responsible for application system planning, design, development, operation and maintenance. These systems include the Office Automation, Enterpriser Resourses Planning System, Research Information Management System, etc. to fulfill the needs of different departments.

IDC & Network Infrastructure

Responsible for the development and maintenance of information data center and network infrastructure. It ensures the normal operation of Wireless and Wired Networks, Campus Firewall, Cybersecurity, Backup and Disaster Recovery, and etc.; and it puts information security under surveillance and handles emergency risks.

 

IT Service Excellence

The IT support group is committed to improving user satisfaction by providing first-class IT services to teachers and students throughout continuously improving and optimizing IT service processes. The specific responsibilities of this group are as follows: implement the standardization and streamlining of information operation and maintenance services, development of the operation and maintenance service catalogs; management and maintenance of all audio and video equipment; deliver IT related trainings; manage and maintain IT equipment including all university-managed computers and PC peripherals; deliver IT support for major events, conferences, etc.; provide various information services, such as telephone, email, network, printing, smart card system, etc.

 

IT Shared Service Portal

https://helpdesk.gtiit.edu.cn

The service portal is the main point of contact between the end user and the service desk. We currently use Freshservice as our helpdesk system. Getting help and support from IT Department, feel free to contact us.

IT Help& Support